Privacy Policy

Last update: May 2025.

Your Privacy Matters

Kido Cloud is built from the ground up with you in mind and our goal is to protect your privacy in everything we do.

Except as expressly provided in this Privacy Policy, we won't share or sell your personal information.

Except as expressly provided in this Privacy Policy, we won't reveal your identity or share or sell your personal information (including your email) with anyone without your permission.

We will use data anonymously to improve our services.

We collect information along the way to improve our services, like cookies, usage data, etc. but that will not be connected to any of your personal information.

We will get your permission to email you.

We will get your permission to send you emails about new features, helpful tips, or information about products that may be of interest to you. For any of these non-service-related emails, you can change your mind and stop receiving them at any time.

We always tell you the reasons we're collecting information.


CONTACT DETAILS

We use your email address to create your account and to send service-related emails (reset password, notifications, etc.). We will never provide your email to another company and you can decide if you want to receive non-service-related emails from us. Parent personal information, including contact details will be visible to school staff for all schools that have them registered as parents or guardians.


NAME

We ask for names so that we can personalize the Kido Cloud experience and facilitate communications between school staff and parents or guardians.


MEDIA CONTENT

School's media content, including images and videos, uploaded by school staff, are only shared with parents and staff registered under the same school account. No media content is used for marketing purposes or shared with third party companies.


How You May Modify or Remove Your Data.

Data that you provide to The Company or to other users may be modified through accessing the Kido Cloud platform and navigating to the corresponding menu.

Media Content can be removed by selecting the "Delete" option on the "Photos / Videos" section of the platform.

Profile details can be edited by selecting the "Update my profile" option on the "My Profile" section of the platform.

To completely remove your account from the system, please contact support@kido.cloud.

Security of your data

The Company implements physical, technical, administrative and organizational security measures to maintain the security of your data and protect against unauthorized access. The Company also ensures that third parties with whom it shares Personal Information agree to implement security measures like those used by The Company. Keep in mind, however, that no internet transmission is ever completely secure or error-free. The safety and security of your information also depends on you. Never share your password with anyone else and notify us promptly if you believe your password security has been breached. Remember to log out of Kido Cloud if you use it on a non-trusted device (for example, a public computer).


Cookies and Other Usage Tracking Technologies

We may collect Non-Personal Information about your use of our websites through technology such as cookies, in accordance with applicable laws. A "cookie" is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. These technologies ("Tracking Technologies") help track your site preferences and allow us to provide you with the features that are likely to be of greatest interest to you based on your previous activities on our websites.


Information related to GDPR

At Kido Cloud, we are committed to protecting your personal data and handling it with transparency and care. In compliance with the General Data Protection Regulation (GDPR), we have implemented clear processes to ensure your information is collected, stored, and used responsibly.

The Company is the "data controller" (the entity that determines the purposes and means of processing) for the Personal Information you share through Kido Cloud, and The Company's Data Protection Officer can be contacted at dpo@kido.cloud.

When you share your Personal Information, it is for providing you with Kido Cloud services, responding to inquiries and other purposes described above. The uses of your Personal Information are based upon your consent, and, with respect to collection and use of your IP address or use of your contact information to send you important service-related communications, The Company's legitimate interests in operating Kido Cloud.

As a data subject, you have the right to request from The Company access to, rectification of, erasure of, and/or restriction of processing of your Personal Information. You also have the right to object to further processing of your Personal Information and to request that your Personal Information be transferred to a third party. To exercise any of these rights, please contact The Company at support@kido.cloud

If you have a concern with the handling of your Personal Information, you may lodge a complaint with the applicable Data Protection Authority in the country in which you reside; however, The Company asks that you first contact us at support@kido.cloud so that we may attempt to fully address your concern.


Got questions? These FAQs might help.

Does Kido Cloud share my data with other companies?
We only share your data with trusted third-party providers when it's essential for delivering our services or fulfilling legal requirements. Your information is never sold or used for marketing by external companies.

Here is a list of our current sub-processors:

  • Bunny.net – Content delivery network with servers located in Germany and Sweden.
  • Paddle – UK-based provider used for subscription billing and payment processing.
  • DigitalOcean – Cloud infrastructure and hosting services.
  • Google Services – Used for email, analytics, and other business tools.
Is my data safe with Kido Cloud?

Yes, keeping your data secure is one of our top priorities. We use a replication system that automatically mirrors your data across selected regions, enhancing both availability and protection against data loss.

Replication occurs every 24 hours and ensures your data is served from the region closest to the requesting CDN PoP (Point of Presence). This setup not only increases data reliability but also significantly improves performance for uncached requests.

What happens to the data once the school deletes it from the platform?

In compliance with GDPR, Kido Cloud will securely delete or destroy all personal data within a reasonable timeframe after the school requests its removal. Alternatively, if instructed in writing, we can return the data. However, a copy of the data may be retained if required for legal, regulatory, or governmental purposes.


Location Usage for the App

Our app utilizes location services to provide parents with real-time updates on the location of their children when they are on the bus traveling to and from kindergarten. This feature ensures parents have peace of mind and can track their child’s transit for added safety.

Details of Location Usage:

Purpose: The app uses the location data of the driver’s device (or a designated tracking device) to show real-time updates on their journey.

Functionality: Location data is used solely for tracking purposes while the school bus is in transit and is visible only to authorized parents or guardians.

Safety Assurance: This feature helps parents stay informed and ensures that children reach their destination safely.

Privacy Policy Explanation

We take the privacy and security of your data very seriously. Here’s how we handle location information:

Information We Collect: We collect real-time location data from the child’s device when the bus route begins and ends. This data is only active during transit times and is not continuously tracked outside of these periods.

How We Use Your Data:

Tracking: To allow parents or guardians to monitor their child’s journey for safety purposes.

Notifications: To send alerts or updates about the bus’s location.

Data Sharing: The location data is shared exclusively with authorized users (e.g., parents or guardians) through secure in-app access. We do not share location data with third-party advertisers or external parties.


CHANGES TO THIS PRIVACY POLICY

This Privacy Policy shall remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and therefore, Users are encouraged to frequently visit these sections in order to be updated about changes or modifications. Your continued use of the Website and/or Schoolvoice Platform(s) after we post any modifications to the Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Policy.


ACCEPTANCE OF THESE TERMS

By using the Website and/or Kido Cloud Platform(s), Users signify their acceptance of this Privacy Policy. We reserve the right to alter, modify and/or amend any one of the provisions stated herein without prior notice to any Use.

Continued use of the Website and/or Kido Cloud Platform(s), following any alterations, modifications and/or amendments will be deemed as the Users' acceptance of those changes.


CONTACTING US

By using the Website and/or Kido Cloud Platform(s), Users signify their acceptance of this Privacy Policy. We reserve the right to alter, modify and/or amend any one of the provisions stated herein without prior notice to any Use.

If you have any questions about this Privacy Policy, the practices of our Website, or our dealings with the Website, please contact us via email support@kido.cloud.